Castro’s Barbershop Complaints Policy

 

Castro’s Barbershop strives to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know so we can try to rectify it.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with Castro’s Barbershop.

Please inform us of the reasons for your complaint at your earliest convenience via letter, telephone, in person or by email to Aisha Khan at castrosbarbershoplondon@gmail.com.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial written or electronic response within five working days.

The aim is to investigate your complaint properly and give you a final reply as soon as possible but no later than eight weeks after receipt of your complaint, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If you are not satisfied with our final decision, you have the right to complain to the Legal Ombudsman.